Frequently Asked Questions
Can I buy a voucher for the recipient to choose their own experience?
Of course! We sell Uniquely Local vouchers which can be used for any experience on the website. You’ll find these in denominations starting at £10 here. Plus, all of the experience vouchers that we sell are fully flexible so if the recipient does not like or want the experience they have been bought they may exchange it for any of the listings on the website providing the price is the same or they are prepared to pay the difference.
How do I use my Uniquely Local experience voucher?
- Choose an experience on the Uniquely Local website
- Select to have the voucher sent to you via email and fill in the recipient name and email address. Don’t worry about the message field, it’s not required.
- Click on ADD TO BASKET.
- On the basket page enter your voucher code into the voucher code field on the basket page then click APPLY VOUCHER CODE.
- Complete the rest of the checkout process and your voucher will be emailed to you. There will be booking instructions on the email voucher for your chosen experience.
- Enjoy the experience!
How do I book my experience?
Printed on your experience voucher there should be a phone number or email address for the experience provider. You will need to contact the experience provider to book as Uniquely Local can’t make the booking for you. If you are struggling to contact the experience provider please get in touch and we’ll do our best to help.
When will my experience voucher arrive?
Voucher gift box orders placed by 1pm on weekdays will be sent the same working day by First Class post via Royal Mail. Most should arrive next day, please allow a little longer for orders placed after 1pm or at weekends and bank holidays.
PDF e-voucher orders placed during business hours will be processed and emailed within a few hours of ordering. Orders placed out of hours will be processed the next working day.
How can I pay?
You can pay using PayPal or with any major credit or debit card. All payments are secure.
Can I exchange my experience voucher?
Yes, all of Uniquely Local’s vouchers are fully flexible and you can exchange your voucher for another experience of the same value. If you’d like to upgrade to a more expensive experience you can pay the difference and upgrade. Just get in touch with us and we’d be more than happy to help you with the exchange. If your exchange is for an experience which is less expensive than your original the difference will be issued as credit to use against any future purchase up until end of the validity period of the original voucher and is non-refundable and cannot be used towards an administration fee (applied on extensions). Please get in touch with us by email to facilitate an exchange.
Can I extend my voucher?
If we still offer the experience it might be possible to extend your vouchers. Vouchers that have been won as a competition prize cannot be extended. An administration fee of £20 will be required to extend your voucher. If the activity has increased in price, you will also need to pay the difference in price. Once a voucher has been extended it cannot be refunded. Please email us to enquire about a voucher extension.
Can I cancel my order?
Sure – you may cancel up to 30 days after purchase for a full refund (minus any postage and packaging costs).
What if I have a problem booking my experience?
If you have a question about booking your experience that is specific to the experience provider’s booking method – e.g. their website, their telephone lines etc. – then on my occasions it is quicker and easier to contact the experience provider as they will have the latest information about their booking system. They might be having a temporary problem or issue that we may not necessarily know about. If you can’t get through to them and have left an appropriate amount of time (by this we just mean that most of experiences are run by small businesses or even just by one person who is running the experience and also handling the bookings so they might not be instantly available to answer the phone or reply to an email) then do feel free to reach out to us and we will try and contact them on your behalf.
What if I have a problem with my experience on the day?
If you have a problem with your experience it’s really important that you raise it with the experience provider on the day. All of our experience providers want you to have a fantastic time so that you will tell your friends and family about the experience and help spread the word about their company. They will do their best to rectify problems on the day and need you to provide feedback if you think that something is not right. If you don’t feel that you can raise the issue directly with the experience provider then please do let us know and we will do our best to put things right.